LunaHQ — autonomous AI support agents, whitelabel ready

What Luna does

An agent that finishes the work.

Not a chatbot that pings a human at the first sign of friction. Luna handles the full lifecycle of a customer conversation — research, resolve, follow up, close — and escalates only when it should.

01 · Resolves

Handles repetitive queries end-to-end.

Auth issues, billing questions, refunds, account changes, feature requests — Luna researches, drafts, gets the action done, and follows up. Works in any language the customer wrote in.

Amelia

Our whole team is locked out, SSO keeps looping 😩

Luna

Your SSO cert expired May 11. I've rotated it and applied the fix — you should be able to sign in now. Verifying with your account.

02 · Escalates

Pauses when it's not sure.

Luna writes back when it's confident, pauses when it isn't. Refunds over a threshold, security-sensitive actions, ambiguous tone — it asks a human, with full context, instead of guessing.

// confidence threshold if action.risk > 0.7: pause(reason="refund > $500") notify(@mohanad, context=full) # waiting · 0:32s ✓ approved · resuming

03 · Learns

Gets sharper every cycle.

Each resolution writes back to Luna's reflective memory — episodic facts, semantic policies, customer preferences. Yesterday's edge case is today's instinct.

// memory layer episodic TechHub uses Okta SSO ×14 semantic renew cert → restart IdP SOP policy escalate auth → senior ±0 tone Amelia prefers concise ×8

Trust, built in

The parts that are hard to get right.

The result is an agent you can run in production — not a demo that falls apart on the second turn. Every Luna deployment ships with the same guardrails on day one.

Event-level observability.

Every tool call, every prompt, every retry — sealed in an append-only log. Replay any conversation. Audit any decision. Nothing happens silently.

12:04:01INTAKESUP-0084 · classified AUTH · URGENT

12:04:03RESEARCHqueried knowledge · 3 sources matched

12:04:08TOOL_OKslack.lookup_thread(channel=#support)

12:04:12RETRYokta.fetch_audit · 429 · backoff 2s

12:04:14TOOL_OKokta.fetch_audit · 47 events

12:04:20REPLYposted to Amelia · 3 recommendations

12:04:23HITLresolve step · awaiting approval

12:04:31APPROVEDby mohanad · cycle resumed

12:04:39RESOLVEDSUP-0084 · 38s · cert rotated

Encrypted secrets at rest.

API keys, tokens and connection strings live in a per-deployment vault. AES-256-GCM at rest. Per-tenant scope. Never logged.

// .env never touches disk vault.set("OKTA_API_KEY", sk) // → scope: techhub · prod // → sealed: aes-256-gcm

Reflection-driven memory.

Each conversation writes back what was learned. Luna accumulates operating knowledge, not just transcripts.

episodic"TechHub uses Okta SSO"×14

semantic"renew cert → restart IdP"SOP

policy"escalate auth → senior"±0

Human-controlled recovery.

When Luna isn't sure, it pauses and asks. No autonomous guesswork on production work.

PAUSElow confidence: refund > $500

WAIT@mohanad approval0:32s

RESUMEapproved · resuming cycle

Zero silent retries.

Failures surface immediately, with the full context that caused them. You see every retry, every backoff, every fallback path.

// every retry is a record attempt 1 · 429 · backoff 2s attempt 2 · 429 · backoff 4s attempt 3 · 200 · 1.2s // → surfaced in event log

Per-tenant isolation.

Every tenant's data, memory and keys are walled off. A privacy classifier gates anything shared — and defaults to tenant-only, always.

// classifier · before any shared write "TechHub uses Okta SSO" → tenant-only "lead with policy, then a path" → global-safe // on any doubt → tenant-only

Fails closed, not open.

After repeated failures Luna locks the agent — no token burn, no degraded autonomous guessing. It waits for a human, not a retry storm.

// 3 consecutive failures agent.state → LOCKED // refusing calls · 0 tokens spent // → operator unlock required

Whitelabel

Same engine. Your brand.

Drop in your logo, fonts and colours. Wire it to your Slack, your inbox, your help centre. Your customers see your product — not ours. Luna runs underneath, invisibly.

T TechHub Support

Online

AP

Our team is locked out — SSO keeps looping.

T

Hi Amelia — checking your SSO config now. One sec.

Embedded in TechHub.io Powered by Luna

a Auroracare

Concierge

JC

Trying to reschedule my consultation — site won't let me past step 2.

a

Hi Jamie — I've cleared the form for you and reserved Thursday 3pm. Please confirm.

Embedded in aurora.care Powered by Luna

$_ flowops/help

● Live

MR

Pipeline failing on stage-3, getting 502 from webhook target.

$

Webhook timing out — your stage-3 target's TLS cert expired 11 min ago. Rotating now.

Embedded in flowops.dev Powered by Luna

How it works

From idea to deployment in three moves.

Configure once. Wire your channels and tools. Ship it from the hub. The framework handles the plumbing so your team can focus on the part that actually matters — the behaviour, the brand, the resolution rate.

Configure

Brand, tone, channels, tools, knowledge sources. Inherit secrets and observability from the core.

// agents/support.luna.ts agent({ name: "Luna · TechHub", channels: [slack, email, web], tools: [okta, stripe, notion], })

Deploy

Push to the hub. Luna provisions an isolated runtime — separate vault, memory store, event log — under your branded subdomain.

$ luna deploy techhub ✓ vault sealed ✓ memory provisioned ✓ event log armed → help.techhub.io · live

Iterate

Watch every conversation in the hub. Inspect every decision. Edit memory inline. Pause when you need to.

// inspect & tune support.pause("checking a reply") memory.add("escalate auth > senior") ✓ applied to next cycle

Pricing

Pay for resolutions, not seats.

Every plan includes the full Luna core: vault, memory, observability, HITL, whitelabel. You only pay for conversations actually handled.

Starter

$49 / mo

For small teams testing Luna on a single channel.

1 deployed agent
500 resolved conversations / mo
14-day event retention
2 channels (Slack + email)
Email support

Request access

Most teams

Team

$249 / mo

For teams running Luna in production across the channels their customers use.

Full whitelabel + custom domain
5,000 resolved conversations / mo
90-day event retention
All channels: Slack, email, web, API
SSO + role-based permissions
Priority support

Request access→

Enterprise

Custom

Private deployment, custom retention, dedicated support and compliance alignment.

Unlimited conversations
Private deployment available
Direct line to the founder
SOC2-ready · HIPAA-aligned · DPA available
Custom integrations

Talk to us

Ship support that resolves.
Not another chatbot.

Luna is in invite-only beta. We're working with a small group of teams running production AI support — apply for access and we'll get back within a day.

Request access → Sign in to the hub

Invite-only beta · no credit card required

Support that resolves.

All conversations

SSO loop — TechHub locked out

An agent that finishes the work.

Handles repetitive queries end-to-end.

Pauses when it's not sure.

Gets sharper every cycle.

Built like a brain.
Not a chatbot.

The parts that are hard to get right.

Event-level observability.

Encrypted secrets at rest.

Reflection-driven memory.

Human-controlled recovery.

Zero silent retries.

Per-tenant isolation.

Fails closed, not open.

Same engine. Your brand.

From idea to deployment in three moves.

Configure

Deploy

Iterate

Pay for resolutions, not seats.

Starter

Team

Enterprise

Ship support that resolves.
Not another chatbot.

Support that resolves.

All conversations

SSO loop — TechHub locked out

An agent that finishes the work.

Handles repetitive queries end-to-end.

Pauses when it's not sure.

Gets sharper every cycle.

Built like a brain.Not a chatbot.

The parts that are hard to get right.

Event-level observability.

Encrypted secrets at rest.

Reflection-driven memory.

Human-controlled recovery.

Zero silent retries.

Per-tenant isolation.

Fails closed, not open.

Same engine. Your brand.

From idea to deployment in three moves.

Configure

Deploy

Iterate

Pay for resolutions, not seats.

Starter

Team

Enterprise

Ship support that resolves.Not another chatbot.

Built like a brain.
Not a chatbot.

Ship support that resolves.
Not another chatbot.